Product Warranty
Warranty Coverage
Controllers: 3-year product warranty covers defects in materials and workmanship under normal use during the warranty period. If a defect arises within the specified timeframe, we will, at our discretion, either repair the product or provide a replacement.
Sensors: 1-year product warranty covers defects in materials and workmanship under normal use during the warranty period. If a defect arises within the specified timeframe, we will, at our discretion, either repair the product or provide a replacement.
Repair or Replacement: If your product is determined to be defective due to faulty materials or workmanship, we will repair it or replace it with an equivalent product.
Free Technical Support: We offer free technical support to assist you with any questions or concerns you may have about your product.
Conditions and Limitations: Please note the following conditions and limitations that apply to our warranty:
Warranty Benefits
Warranty Conditions and Limitations
Proof of Purchase: To initiate a warranty claim, you must provide a valid proof of purchase, such as the original receipt or order confirmation.
Non-Transferable: This warranty is non-transferable and applies only to the original purchaser of the product.
Exclusions: The warranty does not cover damage resulting from misuse, accidents, normal wear and tear, unauthorized modifications, or failure to follow the product instructions.
Third-Party Products: Products not manufactured by Growlink but sold through our channels may have separate warranty terms provided by the original manufacturer. Please refer to the specific product's documentation or contact our customer support for further assistance.
Return Shipping: In the event of a warranty claim, you may be responsible for the cost of shipping the product back to us. Please contact our customer support for detailed instructions on how to proceed.