Growlink Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. If we make material changes, we will post the updated Privacy Policy with a new “Last Updated” date and notify you as required by law. We encourage you to review this Policy periodically for the latest information on our privacy practices.

Information We Collect

We collect personal information about you from various sources. The types of information and how we collect it depend on how you interact with us and use our Services.

Information You Provide Directly

• Contact and Account Information: Your name, email address, telephone number, mailing address, and account login credentials if you create an account.
• Purchase and Order Information: Billing and shipping addresses, payment confirmation details (handled by our payment processor), and details of products or services ordered.
• Support and Communications: Content of emails or messages you send when contacting us for support or other inquiries.

Providing certain personal information may be necessary to use some features (e.g., placing an order or creating an account).

Information We Collect Automatically

• Usage Data: IP address, browser type, device identifiers, pages or features used, timestamps, and related activity collected via cookies, web beacons, and similar technologies.
• Cookies and Similar Technologies: Used to remember preferences, personalize content, and analyze usage. Third parties (analytics/advertising partners) may also set cookies. You can control cookies in your browser; some features may not function without them.

Information from Third Parties

• Service Providers: E-commerce platforms (e.g., Shopify) and payment processors collecting information to facilitate transactions.
• Marketing/Analytics Partners: Insights about engagement with our ads or Services.
• Social Media or Integrations: If you use social login, plugins, or link third-party services, those platforms may share information per their policies and your settings.

We do not knowingly collect personal information from children under 16. If we learn that a child under 16 has provided personal data without parental consent, we will delete it.

How We Use Your Personal Information

• Providing Products and Services: Process and fulfill orders, deliver products, provide platform access, manage accounts, and handle returns.
• Service Functionality and Support: Operate, maintain, and improve our hardware, software, and Services (including using device/sensor data).
• Communications: Send confirmations, invoices, technical notices, updates, security alerts, and support messages; respond to inquiries.
• Marketing and Promotions: Send marketing about products, services, and offers; tailor advertising (opt-out available).
• Analytics and Improvement: Analyze usage to understand preferences and improve features.
• Security and Fraud Prevention: Detect, investigate, and prevent fraudulent or unauthorized activity.
• Legal Compliance and Enforcement: Comply with laws and enforce terms and policies.

We will not use your personal information for incompatible purposes without notice or consent where required by law.

How We Disclose (Share) Personal Information

• Service Providers: Vendors supporting website, store, fulfillment, payments, support, communications, and analytics—bound by contractual privacy restrictions.
• Business & Marketing Partners: Limited sharing for integrated services or joint marketing; advertising partners may set technologies for targeted ads per law.
• Your Direction or Consent: Sharing you initiate or authorize (e.g., social widgets, SSO, integrations).
• Affiliates: Within the Growlink corporate family for purposes consistent with this Policy.
• Business Transfers: As part of a merger, acquisition, reorganization, asset sale, bankruptcy, or insolvency proceeding.
• Legal and Safety Disclosures: As required by law or to protect rights, property, safety, and prevent misuse.

We do not disclose “sensitive” personal information except with consent or as necessary to provide Services, and never to infer characteristics. In the past 12 months we disclosed identifiers/contact info, customer/order records, commercial info, internet activity, and general geolocation to service providers, marketing/advertising partners, and affiliates. We do not sell personal information for money and do not share for targeted advertising without providing an opt-out.

Cookies and “Do Not Track”

We and our partners use cookies and similar technologies to provide a better, more personalized experience. Most browsers let you refuse or remove cookies; some features may not function properly without them.

Our site does not currently respond to generic “Do Not Track” signals. We honor certain universal opt-out signals (e.g., Global Privacy Control) as described below.

Your Privacy Rights and Choices

Depending on your location and applicable laws, you may have rights to:

• Access/Know what we process about you.
• Delete personal information (subject to exceptions).
• Correct inaccurate or incomplete data.
• Data Portability for certain information you provided.
• Restrict Processing in certain circumstances.
• Withdraw Consent where processing is based on consent.
• Opt Out of Sales/Sharing for targeted advertising (see below).
• Appeal a denied request where available.
• Opt Out of Marketing Emails via the unsubscribe link or by contacting us.

To exercise rights, contact us using the details in Contact Us or use available self-service tools. We may need to verify your identity (and authority for agents) before fulfilling certain requests. We will respond within the legally required time. We will not discriminate against you for exercising your rights.

Do Not Sell or Share My Personal Information

Growlink does not sell your personal information for monetary consideration. We may “share” limited data for advertising/analytics as defined by applicable laws. If you are a California or Colorado resident (or under other similar state laws), you may opt out of such sales/sharing:

• Use the “Do Not Sell or Share My Personal Information” link on our website (if available); or
• Enable a universal opt-out mechanism, such as the Global Privacy Control (GPC) signal.

Once you opt out, we will refrain from sharing your personal information for targeted advertising or selling it unless you later consent. We may still share data with service providers for non-targeted purposes necessary to provide the Services.

Security and Data Retention

We use industry-standard technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please contact us immediately if you believe your account or interaction with us is no longer secure.

We retain personal information as needed to fulfill the purposes described, comply with laws, resolve disputes, and enforce agreements. When no longer needed, we will delete or de-identify the information.

International Data Transfers

Growlink is based in the United States. If you use the Services from outside the U.S., your information may be transferred to and processed in the U.S. or other jurisdictions that may not have the same data protection level as your country. Where required, we use approved transfer mechanisms (e.g., Standard Contractual Clauses) to protect such transfers.

Contact Us

We will address your inquiry in accordance with applicable law. You may also have the right to contact your local data protection authority.

Governing Law

Except where otherwise required by local law, this Privacy Policy and any disputes arising from it or your use of the Services are governed by the laws of the State of Colorado, USA, without regard to its conflict of law principles. This choice of law does not deprive you of any consumer protection rights under the laws of your residence.